Question, problem or feedback? Chat with us!

Written by Jens B.

Last published at: July 17th, 2023

You have an urgent problem or question? Then use the orderbird MINI chat to reach us as quickly as possible.

Quick answers in the chat on your orderbird MINI

You can reach us directly via the chat in your orderbird MINI under Menu > Help and Feedback.


In the MINI chat we will gladly help you with simple questions about usage and all other requests as long as no confidential data needs to be shared. For this kind of information the chat on MY orderbird is recommended. 
EN_MINI_7.5.0.dev_ChatOnMINI_01.png EN_MINI_7.5.0.dev_ChatOnMINI_02.png EN_MINI_7.5.0.dev_ChatOnMINI_05.png

Chat in MY orderbird for confidential information

You can talk to us about anything via the chat in MY orderbird and also take actions e.g. change your license with MINI Bot. 

  1. Log in to your MY orderbird account and click on "Chat" in the bottom right corner.DE_MINI_2.0.437_Chat_01.png
  2. Enter your name, your email and how we can help you - and let's go...DE_MINI_2.0.437_Chat_02.png

Our MINI Bot is available around the clock to help you with simple questions. If MINI Bot is unable to resolve your request itself, it will pass the chat on to our support agents. If you contact us outside our regular chat hours (Monday to Friday, 10 am to 4 pm), your request will be forwarded to us. We will get back to you by e-mail as soon as possible, at the latest on the next working day!