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Valeria M.
valeria.meissner@orderbird.com
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About American Express: conditions and registration
Published April 18th, 2023 by Valeria M.
With American Express, we have landed another partner for your card payments. By accepting American Express payments, you also benefit from many additional advantages. For more information and if you would like to register with American Express, please contact our support. Your benefits with American Express More satisfied customers: Your card payme
I can't login to the iOS app!
Published January 9th, 2026 by Valeria M.
You found an orderbird app in the Apple App Store and want to try it out right away? Unfortunately, that won’t work. The orderbird app for Apple devices is the POS software for the orderbird PRO for hospitality businesses. As a MINI user, you cannot use this app — but you don’t need it anyway! Everything you need for reporting and analysis you will
I forgot my PIN!
Published July 3rd, 2025 by Valeria M.
Your MINI requires a user PIN, but you just can't remember it? Then use your login details from MY orderbird to unlock your cash register and reset the PIN. Here's how: Tap “Forgot PIN”. If another user is nearby you can ask them to unlock your device. Else tap on “Use credentials". Enter your login details (email and password) and confirm. You will
How to change your bank account at Worldline
Published September 24th, 2025 by Valeria M.
If you want to register a new bank account for receiving your card payouts from Worldline, this page provides all necessary documents and important instructions. It is a bit of paperwork, but don’t let that discourage you! In this article you will find the required documents. About Changing Your Bank Account Your bank account is stored separately f
How can I easily associate multiple orderbird businesses in MY orderbird?
Published March 17th, 2025 by Valeria M.
If you manage multiple businesses, you can now conveniently link them in MY orderbird. This allows you to quickly switch between associated businesses, keep your data up to date, view reports, and access receipts How to associate Your orderbird Businesses Associate a business Go to MY orderbird > Settings > Associated Businesses. Enter the ema
Closing the shift
Published May 10th, 2023 by Valeria M.
Everyone loves clean bookkeeping! In order to guarantee this and to make your tax advisor happy at the same time, make sure that your shift on your MINI ends every day! The automatic daily closing The closure of shift is set to 3 am by default. It keeps your daily reports clean so you avoid two business days merging into one report. Then you won't h
How to copy your item list from one device to another
Published July 7th, 2025 by Valeria M.
If you need the same folders and items on all or several POS systems, don't worry about setting up your item list on all orderbird MINI devices by hand. Our MINI support team will be happy to copy your data from one POS to any number of others. Here’s how to get your copy: Prepare your item list on one orderbird MINI of your choice. To copy your dat
Security Check
Published May 11th, 2023 by Valeria M.
Does your MINI annoy you with a forced reboot every day? If you see a timer of approximately 2 minutes at the same time every day and your MINI then reboots, then you observed a so-called "security check". How to change the time for reboot You can easily change the time for the automatic reboot so it does not disturb your workflow. The check happens
Why does my MINI shut down when printing?
Published July 4th, 2025 by Valeria M.
You need a receipt, but your MINI suddenly shuts down? Especially in extreme temperatures – whether it's freezing cold or blazing hot – this can happen when using the device on the go. The reason: the built-in thermal printer doesn’t always cope well with harsh weather conditions. While we can’t fully prevent hardware-related issues, you do have a s
American Express online service
Published April 18th, 2023 by Valeria M.
With the online service, you always have an overview of your American Express payments, statements and complaints. There is also location management and you can view your stored account information, which you can also change. You can find more information about the online service here ( https://www.americanexpress.com/de/merchant/online-services.htm
Your contact for all questions about American Express
Published April 18th, 2023 by Valeria M.
First and only rule: Contact American Express directly for all change requests! Change of your data: bank details, business data etc. Contact the American Express contract partner service directly. You can reach them by phone via +49 69 9797 2222 and stating your Amex contract-partner number (VU).
No internet connection? Check power saving mode!
Published June 8th, 2023 by Valeria M.
If your MINI glares at you menacingly red and refuses to connect to the mobile internet, then you have accidentally activated the energy saving mode. This is how you recognize the energy-saving mode: red bar at the top of the screen a "+" in the battery symbol Performance / functions are restricted, eg the mobile connection via the SIM card is not p
Charge a deposit during sale
Published June 23rd, 2025 by Valeria M.
Book a deposit on its own As your deposit is a separate item, you can of course add it to the shopping cart manually. You can recognize deposit items by the fact that the order icon shows an arrow. Just tap on the deposit and select “Deposit” to add it to the shopping cart. Of course, you want to go the easy way and not add the deposit manually for
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