Your orderbird MINI does no longer play along and a replacement of your favorite is inevitable? Even it's not nice, it's at least no problem (within the warranty). Find out now what is important for exchanging and putting into action a brand new orderbird MINI:

The exchange

If nothing helps, we will initiate an exchange of your orderbird MINI. You receive an email with information on how to proceed and a return declaration:

• First, fill out the return declaration. Otherwise, we cannot process the return!
• Send the defective device together with the completed declaration to our logistics center. You will receive the return form by email or together with the replacement device by mail.

Login to your new orderbird MINI

If you are using the old orderbird MINI until the new one arrives, it is best to contact our support team so that you can get assistance in changing the device: Write us a message on MY orderbird Monday to Friday between 10 am and 4 pm.

You have already clarified everything with the support in advance?

Then you're just one login away from your new MINI happiness …

• Switch on the new cash register and tap on "Login" at the top.
• Log in with your email and password.

Do I have to enter all my data again?

Nope! As soon as you have logged in to the orderbird MINI, you will see that you don't have to start from scratch again: all the products you have stored and settings you have made are there. You will also be able to see and print your reports on your orderbird MINI after a short transfer time. Because all this data is not only stored on your orderbird MINI, but also on your MY orderbird account.