I can't log in to orderbird MINI! - orderbird MINI

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I can't log in to orderbird MINI!

Written by Jens B.

Updated at June 12th, 2023

Contact Us

If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.

Please fill out the contact form below and we will reply as soon as possible.

  • Starting
    First steps with your orderbird MINI Helpful information to get started Warranty information & care tips Card payment registration TSS and tax number
  • Working
    Deposit Users & Permissions Vouchers Daily work App settings
  • Analyzing
    MY orderbird - Analyze & export sales data MY orderbird - Digital receipts and receipt archive Everything about cashless payment with our partner Worldline American Express DATEV KassenSichV & GoBD Everything about cashless payment with and orderbird MINI our partner Nexi Germany
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    Starting with your orderbird MINI cashbook Working with your orderbird MINI cashbook
  • Updating
  • Account and Hardware
    Info about your orderbird MINI Your MY orderbird account Multi user: you have more than one MINI device
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Übersicht

Everything correct and still the same error message?

You have just registered in MY orderbird, but the MINI does not accept your credentials? If you are getting the message "wrong email or password" when trying to log in, please check the following: 

  • write your email with lowercase letters (even at the beginning!)
  • check if there is a space before or after the e-mail or the password (and if so, delete it)
  • tap on the eye in the password field and check your password

Everything correct and still the same error message?

Then try to change your password again. You can do this via the "Forgot your password?" link on the MY orderbird login page. Or if you are logged in, you can change it in Settings > User on orderbird MINI.

If nothing helps, contact our support! You can reach us via the chat in MY orderbird or on your MINI device itself, or you can write a request.

orderbird mini login trouble troubleshooting

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About orderbird

With over 17,000 customers — restaurants, cafés, bars, clubs, and beer gardens — orderbird is one of the leading Point of Sales systems for the hospitality industry in Europe. With the mobile POS system orderbird MINI, orderbird also offers a smart cash register solution for service providers, retailers, mobile hospitality, and the crafts.

orderbird was founded in 2011 and today employs more than 120 people.

Address

orderbird GmbH
Ritterstraße 12
D-10969 Berlin
Phone: 030 208 983 098

Opening hours

Monday: 09:00 - 18:00 Uhr
Tuesday: 09:00 - 18:00 Uhr
Wednesday: 09:00 - 18:00 Uhr
Thursday: 09:00 - 18:00 Uhr
Friday: 09:00 - 18:00 Uhr
Saturday: Geschlossen (außer Notfall-Support)
Sunday: Geschlossen (außer Notfall-Support)


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