I forgot my PIN! - orderbird MINI

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I forgot my PIN!

Written by Valeria M.

Updated at March 25th, 2026

Contact Us

If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.

Please fill out the contact form below and we will reply as soon as possible.

  • Starting
    First steps with your orderbird MINI Helpful information to get started Warranty information & care tips Card payment registration TSS and tax number
  • Working
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  • Analyzing
    MY orderbird - Analyze & export sales data MY orderbird - Digital receipts and receipt archive Everything about cashless payment with our partner Worldline American Express DATEV KassenSichV & GoBD Everything about cashless payment with and orderbird MINI our partner Nexi Germany
  • Cashbook
    Starting with your orderbird MINI cashbook Working with your orderbird MINI cashbook
  • Updating
  • Account and Hardware
    Info about your orderbird MINI Your MY orderbird account Multi user: you have more than one MINI device
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Your MINI requires a user PIN, but you just can't remember it? Then use your login details from MY orderbird to unlock your cash register and reset the PIN. Here's how:

  1. Tap “Forgot PIN”.
  2. If another user is nearby you can ask them to unlock your device. Else tap on “Use credentials".
  3. Enter your login details (email and password) and confirm.
  4. You will now be asked to select a user to change their PIN.
  5. Enter the new PIN twice to confirm and save it.
  6. Done! Now you can unlock your orderbird MINI with the new user PIN and continue working.

 

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About orderbird

With over 17,000 customers — restaurants, cafés, bars, clubs, and beer gardens — orderbird is one of the leading Point of Sales systems for the hospitality industry in Europe. With the mobile POS system orderbird MINI, orderbird also offers a smart cash register solution for service providers, retailers, mobile hospitality, and the crafts.

orderbird was founded in 2011 and today employs more than 120 people.

Address

orderbird GmbH
Ritterstraße 12
D-10969 Berlin
Phone: 030 208 983 098

Opening hours

Monday: 09:00 - 18:00 Uhr
Tuesday: 09:00 - 18:00 Uhr
Wednesday: 09:00 - 18:00 Uhr
Thursday: 09:00 - 18:00 Uhr
Friday: 09:00 - 18:00 Uhr
Saturday: Geschlossen (außer Notfall-Support)
Sunday: Geschlossen (außer Notfall-Support)


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