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Starting

Contact Us

If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.

Please fill out the contact form below and we will reply as soon as possible.

  • Starting
    First steps with your orderbird MINI Helpful information to get started Warranty information & care tips Card payment registration TSS and tax number
  • Working
    Deposit Users & Permissions Vouchers Daily work App settings
  • Analyzing
    MY orderbird - Analyze & export sales data MY orderbird - Digital receipts and receipt archive Everything about cashless payment with our partner Worldline American Express DATEV KassenSichV & GoBD Everything about cashless payment with and orderbird MINI our partner Nexi Germany
  • Cashbook
    Starting with your orderbird MINI cashbook Working with your orderbird MINI cashbook
  • Updating
  • Account and Hardware
    Info about your orderbird MINI Your MY orderbird account Multi user: you have more than one MINI device
+ Mehr

First steps with your orderbird MINI
  • Getting started? No big deal!
  • Step 1 - Set up your MY orderbird account and activate the online TSE in one step!
  • Step 2 - Activate your card payments with Worldline
  • Step 3 - First Login on your orderbird MINI
  • Step 4 - Add your item list: Folders and items
  • Step 5 - Activate your license and start testing!
  • I can't log in to orderbird MINI!

Helpful information to get started
  • The obligation to issue receipts in Germany (Belegausgabepflicht)
  • Which version of the MINI do I have?

Warranty information & care tips
  • Warranty and Care

Card payment registration
  • Application for card payment: Sole trader & GbR
  • Application for card payment: companies with trade register entry
  • Application for cashless payment: Clubs and associations
  • Application for your card payment: special terms
  • Application for card payment: Digital signature

TSS and tax number
  • Checking the status of your TSS
  • Where to find the tax ID of your company
  • My tax number is not accepted!

Popular Articles

  1. The obligation to issue receipts in Germany (Belegausgabepflicht)
  2. Step 1 - Set up your MY orderbird account and activate the online TSE in one step!
  3. DATEV setup Step 1: MY orderbird
  4. I cannot log in to MY orderbird
  5. Step 4 - Add your item list: Folders and items
  6. Question, problem or feedback? Chat with us!
  7. Warranty and Care
  8. Step 3 - First Login on your orderbird MINI
  9. CSV export: advanced sales analysis

Über die orderbird GmbH

Mit über 17.000 Kunden – Restaurants, Cafés, Bars, Clubs, Eisdielen und Biergärten – zählt orderbird zu den führenden Kassensystemen der Gastronomiebranche in Europa. Mit der mobilen Kasse orderbird MINI bietet orderbird darüber hinaus auch eine smarte Kassenlösung für Dienstleister, den Einzelhandel und das Handwerk.

Die orderbird GmbH wurde 2011 von Jakob Schreyer, Bastian Schmidtke, Patrick Brienen-Lucius und Artur Hasselbach gegründet und beschäftigt heute mehr als 130 Mitarbeitende.

Adresse

orderbird GmbH
Ritterstraße 12
D-10969 Berlin
Tel.: 030 208 983 098

Öffnungszeiten

Montag: 09:00 - 18:00 Uhr
Dienstag: 09:00 - 18:00 Uhr
Mittwoch: 09:00 - 18:00 Uhr
Donnerstag: 09:00 - 18:00 Uhr
Freitag: 09:00 - 18:00 Uhr
Samstag: Geschlossen (außer Notfall-Support)
Sonntag: Geschlossen (außer Notfall-Support)

© 2026 orderbird GmbH
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