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Working

Contact Us

If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.

Please fill out the contact form below and we will reply as soon as possible.

  • Starting
    First steps with your orderbird MINI Helpful information to get started Warranty information & care tips Card payment registration TSS and tax number
  • Working
    Deposit Users & Permissions Vouchers Daily work App settings
  • Analyzing
    MY orderbird - Analyze & export sales data MY orderbird - Digital receipts and receipt archive Everything about cashless payment with our partner Worldline American Express DATEV KassenSichV & GoBD Everything about cashless payment with and orderbird MINI our partner Nexi Germany
  • Cashbook
    Starting with your orderbird MINI cashbook Working with your orderbird MINI cashbook
  • Updating
  • Account and Hardware
    Info about your orderbird MINI Your MY orderbird account Multi user: you have more than one MINI device
+ Mehr

Deposit

  • Add and apply a deposit
  • Return a deposit
  • About handling deposit
  • Charge a deposit during sale

Users & Permissions

  • Add and assign roles
  • Add and manage users

Vouchers

  • Vouchers: A summary
  • Single-purpose Vouchers
  • Multipurpose vouchers

Daily work

  • Receipt for entertainment expenses / Hospitality receipt
  • Printing a copy of receipts
  • Receipt roll format
  • orderbird MINI Cashbook
  • Negative amounts
  • Add notes to an item
  • Ordering and checkout
  • Items with a free price: sell, create on-the-go and select existing ones
  • Item search
  • QR code on your receipts
  • Grant and manage discounts
  • Refund in the same shift
  • Refund from closed shifts
  • Change calculator
  • Enable quick checkout
  • Tip query
  • Manage items in your cart
  • What happens to my TSS if I have internet problems?
  • Invoice payment
  • Card and contactless payments
  • Use the built-in barcode scanner
  • Restrict the use of custom discounts
  • Closing the shift
  • eReceipt
  • Inherit prices and tax rates of the folder to products
  • I forgot my PIN!
  • Send invoiced by email

App settings

  • Where to "start orders" after payment
  • Hide folders
  • Always print a receipt
  • Customize your receipt and keep it up to date
  • Customize or hide "In-House" & "Take Away" ordering methods
  • Print test receipt
  • Turn off display automatically
  • Change language
  • Adjust display brightness
  • Print your logo on the receipts
  • Manage payment methods
  • Set or deactivate the PIN lock
  • Working with favorites
  • Change order
  • SIM card, mobile network and WLAN
  • Darkmode

Popular Articles

  1. The obligation to issue receipts in Germany (Belegausgabepflicht)
  2. Step 1 - Set up your MY orderbird account and activate the online TSE in one step!
  3. DATEV setup Step 1: MY orderbird
  4. I cannot log in to MY orderbird
  5. Step 4 - Add your item list: Folders and items
  6. Question, problem or feedback? Chat with us!
  7. Warranty and Care
  8. Step 3 - First Login on your orderbird MINI
  9. CSV export: advanced sales analysis

Über die orderbird GmbH

Mit über 17.000 Kunden – Restaurants, Cafés, Bars, Clubs, Eisdielen und Biergärten – zählt orderbird zu den führenden Kassensystemen der Gastronomiebranche in Europa. Mit der mobilen Kasse orderbird MINI bietet orderbird darüber hinaus auch eine smarte Kassenlösung für Dienstleister, den Einzelhandel und das Handwerk.

Die orderbird GmbH wurde 2011 von Jakob Schreyer, Bastian Schmidtke, Patrick Brienen-Lucius und Artur Hasselbach gegründet und beschäftigt heute mehr als 130 Mitarbeitende.

Adresse

orderbird GmbH
Ritterstraße 12
D-10969 Berlin
Tel.: 030 208 983 098

Öffnungszeiten

Montag: 09:00 - 18:00 Uhr
Dienstag: 09:00 - 18:00 Uhr
Mittwoch: 09:00 - 18:00 Uhr
Donnerstag: 09:00 - 18:00 Uhr
Freitag: 09:00 - 18:00 Uhr
Samstag: Geschlossen (außer Notfall-Support)
Sonntag: Geschlossen (außer Notfall-Support)


© 2026 orderbird GmbH
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